Infrastructure

Security and data handling

Where the data runs, how we back it up, and exactly what we commit to contractually, in verifiable technical terms.

Data storage

Where and how the data runs

Data centres: EU cloud infrastructure (Frankfurt / Vienna region)
Data in transit: TLS 1.3 encryption on every connection
Data at rest: AES-256 encryption
Database: PostgreSQL 17 · streaming replication, primary plus hot standby replica
Separation: customer data is kept separated per tenant

Backups

Backup and restore practice

Frequency: daily full database backup · continuous transaction log (WAL) archiving
Retention: daily backups kept for 30 days
Geo-redundancy: backups are also stored in an EU member state other than Hungary

Operations

Updates, monitoring, availability

Automated monitoring and alerting on servers and applications
Announced maintenance windows, at least 48 hours ahead, outside business hours
Security patches applied without delay, with notification

The availability commitment (99.5% per year) and the response times for fault reports (critical: <4 hours, medium: <24 working hours, low: <5 working days) are contractual commitments set out in the Terms of Service.

Data protection

GDPR and how responsibility is split

The system supports the handling of personal data with GDPR-aware technical and organisational measures. Full data-protection compliance also requires your company to set up its own processes and policies appropriately.

When you use SimpliTime or SimpliFleet, DVP Systems Kft. generally acts as a data processor for your employees' and drivers' data; you remain the data controller. The exact split of roles is set out in the Data Processing Agreement.

Reporting a vulnerability

If you find a security issue

If you find a security flaw or vulnerability in our systems, please report it to hello@dvp.systems. We investigate reports and get back to the reporter.

These systems support company administration and help you build processes in line with the applicable rules, but using them does not replace legal, employment-law, tax, accounting or payroll advice.

Have a process that no software fits yet?

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